Principal Consultants
"There's nothing wrong with any organization that can't be cured with a little leadership.
The biggest failing of today's managers is they never read the Little Engine That Could."
Management House principal consultants Dr. Clay Sherman and Stephanie Sherman, are the authors of over a dozen management books on organization peak performance management. Their work has been described as breakthrough thinking and comprehensive in it's formulation of how healthcare organizations and their management approaches must be reconfigured in the new era. The Shermans are primarily used as keynoters and for high level and large conferences, and rarely do project work. Our Affiliated Consultants, are available for hands-on projects and specialized needs.
Dr. Clay Sherman
Clay Sherman is an educator by training, an executive by experience, and a performer by preference. As Chairman of Management House, Inc., Dr. Sherman is responsible for leadership education and organization development for a client list of over 1,000 organizations, including hospitals, Fortune 500 companies, and emerging growth organizations. His seminars and programs receive top reviews from audiences across the country. Clay's insight and experience with benchmark healthcare management practices are readily apparent in his most recent book, Gold Standard Management: Key to High Performance Hospitals.
Clay’s advocacy and experience in establishing benchmark healthcare management practices led to his induction in 2004 into the Healthcare Management Hall of Fame. His earlier books, Creating the New American Hospital, and Raising Standards In American Healthcare successfully established a new management model in the industry. Clay has special pride in the accomplishments of his clients who have used his precepts to win Top 100 Hospital ranking, ANA Magnet status, Governor’s Gold CupAwards for Quality, AHA's Great Comebacks Award, and, the ultimate test, achieve customer satisfaction ratings at the 95th percentile and above on national surveys. 
Early in Clay's fast track career he became Corporate Director of Human Resources for Upjohn Healthcare Services, where he was responsible for a personnel complement of 70,000. He earned a Doctorate in Management Education at Western Michigan University, and his postdoctoral study at Harvard University's Graduate School of Business Administration was in the area of Managing Organizational Effectiveness. Clay has also studied under Dr. Edwards Deming in London. His background includes sound academics as well as successful matriculation in the University of Hard Knocks.
Founder of Management House, Clay is one of America's most sought after speakers. He's logged more than 2,000,000 air miles and has spoken to over half a million of America's leaders. Clay's recorded programs, The Uncommon Leader and Strategies for Stress Free Living, are among the best selling management programs of all time, and his seven management books, including Creating the New American Hospital, and From Losers to Winners, continue to enjoy multiple editions and languages. Frequently quoted as an expert on management by radio, television, and print media such as USA Today and US News & World Report, Clay is a sailor, gardener, husband, father, and fan of country music and opera.
Stephanie Sherman, MBA, MC
Stephanie Sherman is a nationally recognized authority on personal and professional achievement, and one of the most sought after speakers in business today. She has spoken before business, healthcare, civic and educational audiences. Stephanie, whose work and writing is changing the way business does business, continues to break new ground in the ever changing world of work.
Stephanie serves as Executive Vice President of Management House, and provides consulting services and seminars to large and small organizations. She has worked with over 200 hospitals and healthcare organizations. She is co-developer of The Uncommon Leader program which has been rated "one of the Top Ten management education programs of all time," and also won 3-M's Innovations in Healthcare Award.
Stephanie's insight and experience with benchmark management practices are readily apparent in her latest book, Total Customer Satisfaction: A Comprehensive Approach For Healthcare Providers. She is also author of the tactical plan module series, Strategies for Health Care Excellence, a detailed set of operational guides for making sweeping organization change in the areas of Customer Satisfaction, Best People, Never Fail Quality, and Profit Discovery. Frequently quoted by radio and print media including the Chicago Tribune, Investors Business Daily, and USA Today, she is expert on personal achievement and business management.
Prior to consulting, Stephanie served as Corporate Director of International Human Resources for Rubbermaid, Inc., rated one of the 100 Best Places to Work in America. She previously earned leadership credits as Vice President of Human Resources at Mt. Carmel Health System where she earned the Award of Excellence for leading revolutionary change initiatives and installing aggressive performance improvement practices that led to improved business results.
Stephanie holds an MBA from Capital University, an MC from the University of Phoenix, and completed postgraduate work at Harvard University's Graduate School of Business where she studied Advanced Negotiations and Communications. She is a prolific writer in management professional journals, and distinguished for her work in organization communication, executive assessment, team building, and interpersonal persuasion. She provides a range of organization performance audits and executive coaching services for executives wishing to make targeted organization improvements.
Our consulting team numbers several dozen affiliated professionals in the fields of organizational psychology, human psychometrics, strategic planning, futurism, leadership, marketing, succession planning, human resources and other disciplines. For seminar work, we call on the talents of a number of Top 100 hospital CEOs, believing that the greatest credibility in the classroom stems from people of achievement—those that DO can best teach. Client engagements proceed from an initial assessment and discussion with a Principal Consultant, and are then assigned to consulting staff best suited to client needs. Call us to discuss your need.